FAQ

return policy

all coaster + rug sales are final as purchased. if you are purchasing for a gift, email me within 30 days of receiving your order and we can work out an exchange.


if you damage your rug, we cannot ship you a replacement. however, please reach out to me via email and i will do my best to talk you through any tips i have for repairing!

shipping + delivery

rugs are generally shipped usps first class or priority mail.

usps first class - includes tracking

usps priority - includes tracking + insurance 

international shipping is available ~ email us 

sonderugs@gmail.com

your order

name

+ address

we will reply asap with your invoice

+ estimated delivery date

how + when to clean rugs
+ general maintenance tips

for weekly maintenance

lint roll, lightly vacuum or use a carpet brush. 

for yearly cleaning

first vacuum or shake out any debris from your rug, then it can be steam cleaned or washed with a rug cleaning machine. if you don't have access to a steam cleaner at home, i recommend getting your rugs professionally cleaned (saves you time + is way less stressful!)

alternatively, you can also lightly wash them with water, mild detergent + scrub brush, hang dry.

spot cleaning 

if you spill something on your rug, clean asap! gently spot clean with scrub brush + mild detergent or stain remover and then lay flat to dry. 

for oil stains, i recommend mrs. meyers vinegar gel cleaner, or you can use 2 cup warm water + 1 tbsp white vinegar + 1 tbsp dish soap.

do not machine wash

do not dry in dryer

place your rug in a low foot traffic area, this will ensure your rug has a longer lifetime! i am always available to help! please email me with any cleaning questions or concerns ˙ᵕ˙​​