FAQ
return policy
all coaster + rug sales are final as purchased. if you are purchasing for a gift, email me within 30 days of receiving your order and we can work out an exchange.
if you damage your rug, we cannot ship you a replacement. however, please reach out to me via email and i will do my best to talk you through any tips i have for repairing!
shipping + delivery
rugs are generally shipped usps first class or priority mail.
usps first class - includes tracking
usps priority - includes tracking + insurance
international shipping is available ~ email us
your order
name
+ address
we will reply asap with your invoice
+ estimated delivery date
how + when to clean rugs
+ general maintenance tips
for weekly maintenance
lint roll, lightly vacuum or use a carpet brush.
for yearly cleaning
first vacuum or shake out any debris from your rug, then it can be steam cleaned or washed with a rug cleaning machine. if you don't have access to a steam cleaner at home, i recommend getting your rugs professionally cleaned (saves you time + is way less stressful!)
alternatively, you can also lightly wash them with water, mild detergent + scrub brush, hang dry.
spot cleaning
if you spill something on your rug, clean asap! gently spot clean with scrub brush + mild detergent or stain remover and then lay flat to dry.
for oil stains, i recommend mrs. meyers vinegar gel cleaner, or you can use 2 cup warm water + 1 tbsp white vinegar + 1 tbsp dish soap.
do not machine wash
do not dry in dryer
place your rug in a low foot traffic area, this will ensure your rug has a longer lifetime! i am always available to help! please email me with any cleaning questions or concerns ˙ᵕ˙